Comments

May 29, 2008 - Praises for Appriver by Peter Kellner, Product Rating: 5/5

I'm pretty picky about my email hosting and over time have been through several exchange hosting companies. For the past 2 years, I've used AppRiver on both my desktop computers (multiple) and my windows mobile phone.

I highly recommend AppRiver. What I like the most is the quality of their spam filter. I get thousand of spams a day and use to check every one to make sure it was not a false positive. After several months of doing this, I finally realized that there were no mistakes and that the mail captured as spam was really spam. Now, my email is undercontrol and I rarely get email I don't want.

Also, it's very nice when calling support not to ask a question like "How do I white list a single user in a domain" and have the response be "So, let me understand your question, you are asking how to paint your house white?". Most of the time I send email for support to appriver and they always respond quickly. The few times I've had to call, they were just as fast.

I give AppRiver a 5! I can't imagine a better email hoster. I can't remember any down time so far.

December 12, 2006 - Migration from inhouse to Appriver by Paul, Product Rating: 5/5

We're a law firm and are in the process of moving all users from an inhouse Lotus Note platform to Hosted Exchange. The results have been outstanding. Appriver's support is great, their pricing is extremely attractive, and the attorneys love the ability to have contacts, calendaring, and emails on their PDA's instantly.

With hosted exchange we no longer worry about inhosue server failures, server backsup and all the associated hassles with that or ongoing training of our IT people.

I know there are several providers out there, but I recommend Appriver.

November 3, 2006 - Speed of particle flow by Shawn, Product Rating: 5/5

My company provides IT consulting services which focus mainly on small to medium businesses. I recently had the pleasure of working with AppRiver on a critical project of moving two companies from one Hosted Exchange environment to another – in less than a week.

I contacted several Hosted Exchange providers to get quotes and questions answered concerning security along with other general support inquiries. Where certainly there are several Hosted Exchange providers to choose from, the factor alone of having Outlook mailboxes over internet is certainly not enough.

This past week, I had a challenging deadline to move two businesses from one Email provider to another. Both customers were partial to Hosted Exchange. I contacted several Hosted Exchange providers to locate services. A few providers followed up with emails. Two called me, where only one called me within a few minutes – that was AppRiver. The other called me a day later.

The sales force at AppRiver was extremely professional and knowledgeable about Hosted Exchange. Their prices for the level of service blew everyone else’s pitch and gimmick out of the water. Not once did I hear, “Well, you get so and so mailboxes for X dollars, and an additional X dollars for SmartPhone ActiveSync/DirectPush, and another X amount for 100mb of disk space and let’s not forget an additional X dollars for SPAM and virus protection, etc.”. – nope, none of that. No one else provides unlimited mailbox space, SmartPhone ActiveSync/Direct Push, SPAM and virus protection for one low price with a 30 day guarantee! I didn’t even have to go through the troubles of providing a credit card. Granted though (deep breath), looking beyond, stellar pricing isn’t everything.

I decided to go ahead with AppRiver with one of my clients, and was I happily surprised by their level of service.

AppRiver’s friendly sales force “held my hand” through setting up the first client using their intuitive web-based management portal called Shoreline. I was able to setup each team member’s mailbox in less than an hour. Better yet, AppRiver’s built in tools allowed me to seamlessly transition all their mailboxes to their Hosted systems in only a few hours.

While setting up this client’s SmartPhone, I ran into an error. I called their support team and explained my problem. They took a message and said someone would contact me in 20 minutes (“yeah, I had heard that before”). AppRiver had a resolution to me within 5 minutes! Please note, this client hadn’t paid a cent yet. This transition was extremely painless and encouraged me to move-over the second client.

With the second client, I had a bit more of steep time line. They wanted to move over the weekend (please note, they went with the 30 day free trial). I signed up with their on-line signup store. Not only did they get me signed up over the weekend, but our AppRiver sales guy called me on Sunday to ensure everything went well with both clients!

After only a few days, I am convinced AppRiver provides an extremely high level of service!

I would highly recommend AppRiver for anyone who has Exchange Hosting needs.

October 12, 2006 - Fast & Well-Supported by Aaron Jones, Product Rating: 5/5

I work for a web hosting provider that primarily specializes in Linux based solutions - however we've had a pressing need in-house for some of the organizational tools that exchange offers. We're currently using AppRiver's hosted Exchange services, and have used several services in the past.

Hands down, AppRiver's product is the best we've used for hosted Exchange. Responsive servers, responsive support, and a reliable product. Specifically, I was impressed with the following:

1) Support. We've made only a few support requests; but when we have they've been answered quickly and intelligently. In one case, we were answered by a developer who offered (and followed through) to add an additional feature to suit our needs.

2) Control Panel. The "Shoreline" control panel offered by AppRiver is fast, easy to use, and rather intuitive. Setup of users, aliases, and getting applications such as Outlook and ActiveSync set up was simple. No learning curve required.

3) FAST Servers. Other hosted exchange services we've used suffered from tremendous lag; even to the point of causing Outlook to not work. Using AppRiver we haven't seen any latency or slowness, whether we were accessing via Outlook, a handheld, or OWA.

Overall, I can honestly say that I haven't been more pleased with a application service provider, ever.

September 25, 2006 - AppRiver Best-Of-Breed by Russ Bryson, Product Rating: 5/5

I am an independent computer consultant specializing in small business networks of 50 nodes or less. I have used various of AppRiver’s services over the years and give these guys my strongest recommendation. I tried other Exchange hosting services (before AppRiver introduced their service) and IMHO AppRiver is hands down the best. Best features, best value, best vendor.

In particular:

1) Super reliable. As a small business consultant, I need unbreakable, self-sustaining, low maintenance solutions. In my experience, AppRiver has 100% uptime and requires minimal on-site expertise to administer. AppRiver allows my customers to obtain a level of service and fault-tolerance they could never afford to install on their own.

2) Unbeatable value. $12.95 per user per month buys you 1 GB of storage. And it includes AppRiver's excellent anti-spam and anti-virus scanning service at no additional charge.

3) Aggregated storage limits for the entire domain. This means high volume users and low volume users balance each other, often eliminating the need to purchase more space for the high volume users.

4) Superior web-based management portal. Shoreline is an absolute breeze to use. User set up and admin is simple, as is activating advanced capabilities such as Blackberry or GoodLink PDA synchronization.

5) Best-of-breed anti-spam and anti-virus service ("SecureTide"). It is accurate, powerful, customizable and easy to administer. Users get a daily interactive held-mail report allowing them to self-release held mail w/o administrator involvement (I think AppRiver pioneered this technique).

6) Excellent customer service and tech support (the few times I've needed anything). Competent, friendly and prompt. Truly available 24x7.

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